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Transactions carried out through are subject to these terms and conditions. It is a requirement to buy in GENDER CLOTHES, the acceptance of the same, so it is understood that any person who buys in  knows and accepts each and every one of the conditions described below.


At ROPA DE GÉNERO we work to deliver the products as soon as possible. That is why it is important to keep in mind:

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  Los plazos of garments in stock are shipped once a week from the first Tuesday after the garment is purchased, via Chilexpress . These shipments take between 2 to 5 business days within Santiago and regions.

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  Es posible that there are extraordinary circumstances that prevent compliance with the established deadlines. Among the reasons are: absence of the client at the time of delivery, incorrect registration information, the client's refusal to accept the purchased product, change of address, among others. Other exceptional situations include natural disasters, disorders of a social nature, and pandemics, among others.

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  En caso If there is any circumstance that does not allow to comply with the term of dispatch of the products or that the products are not available to be dispatched, ROPA DE GÉNERO, undertakes to notify within the established period and make the return of the money paid by the client. .

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  Es responsabilidad of the client to check that the order comes in optimal conditions and without adulterations at the moment of accepting the delivery by the corresponding shipping company.

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  El valor of shipments in Santiago, depending on the volume of the garment, range between 4,000 to 5,000 CLP. In regions it can vary between 6,000 to 12,000 CLP, depending on the destination. PIECES TO REQUEST The pieces to order take between 2 and 4 weeks to be ready, since the payment of these is made. If they are pieces from the Scapular Tissue line, they take between 1 to 3 months to be ready. The delivery time is considered once the garment is finished.


Most of the products that are for sale are unique pieces and sizes, but if you need a special size, you can contact us directly at or by internal message on our IG @ropa_de_genero, specifying what you need.


Being pieces made from delicate materials and natural fibers, with personalized and handmade details, they require greater care and washing as a delicate garment. To ensure the long life of your garment, it is recommended to follow the instructions indicated by our hanging tag or hangtag, so you can pass it on from generation to generation.


We are very careful and concerned with the fit and finish of our pieces, however, if the product you bought does not fit you, we will help you manage the return and refund of it.

For this you must take into account that:


          _cc781905-5cde-3194 -bb3b-136bad5cf58d_ - You have 10 business days from the day you received the product to request a refund of your money through it    _cc781905-5cde-3194-3194-3194-3194 bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_       method with quest paid.

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  Tendrás que assume the cost of shipping the garment you want to return.

      _cc781905- 5cde-3194-bb3b-136bad5cf58d_     -  Aceptaremos la return of the product as long as it arrives new, unused, in its original packaging, with t      _cc781d_ _cc781d_ 3194-bb3b-136bad5cf58d_                   all  labels on and with ticket or receipt. - En caso de que el producto que compraste falle, tienes derecho a        _cc781905 -5cde-3194-bb3b-136bad5cf58d_         la garantía legal. This consists in that you have 3 months to request the change of your product, the free repair or la      _cc781d_ _cc781d_ 3194-bb3b-136bad5cf58d_                 money back as long as the product meets the quality requirements described in the previous point.           _cc781905-5cde-3194 -bb3b-136bad5cf58d_       El proceso de DEVOLUCIÓN es el siguiente: - Debes reenviar el mail de la Orden de Compra a_cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_     _cc781905-5c de-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194-bb3b -136bad5cf58d_           _cc781905-5cde -3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194-bb3b- 136bad5cf58d_   contacto@ropadegenero.c l specifying the product you want to return. También debes incluir los datos de tu        _cc781905-5cde-3194-bb3b- 136bad5cf58d_           _cc781905-5cde- 3194-bb3b-136bad5cf58d_         cuenta bancaria para poder hacer el reembolso una vez received the package. - Una vez que recibamos tu paquete,        _cc781905-5cde-3194- bb3b-136bad5cf58d_           _cc781905- 5cde-3194-bb3b-136bad5cf58d_       y procederemos con          _cc781905-5cde -3194-bb3b-136bad5cf58d_   _cc781905-5cde-3194-bb3b-136bad5 cf58d_       la devolución de tu dinero.

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_  - We hope this does not happen, but if the product you returned does not meet the quality requirements we will not be able to  _cc781905-5cde-bb3b -136bad5cf58d_           _cc781905-5cde -3194-bb3b-136bad5cf58d_     return your money and we will proceed to resend the package.

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_  - Send the product with its original packaging and well packed to the following address:


Yelcho Valley 6733
Postal code 8600088



- The discounts available on our website apply only to purchases made at

- Discounts apply for a limited time unless otherwise stated.


Redcompra and Credit Card are accepted as means of payment through WebPay. Bank transfers are also accepted.


All the contents included in the site are the exclusive property of ROPA DE GENERO.


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